LinxyHelp Guides & support

How protected content opens

In short

When an owner protects a touchpoint, your browser is never given the real address of the content. It is handed a short-lived pass instead, and the content is delivered through that pass. For a page, a document or an image the pass lasts a few minutes; for video and audio it lasts long enough that a full playback is not interrupted.

This is why a protected link you saved yesterday may not work today. It has not broken — the pass expired, which is the whole point of it.

The pass also stays with the browser that opened it. Copied to another computer, phone or browser, it shows This view has ended. The touchpoint itself, the Mark or the short link, still works for anyone, anywhere.

How an ordinary link works, and why that is a problem

A normal web link hands your browser the address of the thing you want. That address is then visible in the address bar, saved in your history, copyable, and shareable. For public content that is exactly right.

For anything private it is a problem, because the address is the permission. Once it exists on someone's screen it can be forwarded, posted, or found later, and it usually keeps working indefinitely.

How protected delivery works instead

ORDINARY LINK You tap a link Your browser receives the real address of the file Now in your address bar, your history, and anywhere it gets forwarded. Works forever. PROTECTED TOUCHPOINT You scan or tap The platform checks the rules, then issues a short-lived viewing pass Content is delivered through the pass. The real address is never revealed. The pass expires. Because the check happens at the moment you open it, the answer can depend on where you are, what time it is, and whether you are the person it was meant for.
The difference in one line: an ordinary link gives you the destination, a protected touchpoint gives you a temporary view of it. Copying the second one copies the view, not the permission.

The view applies to every kind of content. A web page arrives with everything on it re-addressed, so nothing you can find in the page, its source or your browser’s network activity points back at where it really lives. Video and audio stream through the same view; in the Linxy App they play in the App’s own player rather than a web page, which is why a tap on a marked poster can be playing within a couple of seconds. In the Linxy App every kind of content opens inside the App — it is never handed to your phone’s browser.

Two exceptions are worth knowing so they do not look like faults. A page that refuses to be delivered this way, or one too large to fetch, opens directly at its own address instead — the owner is told this in advance and chose to leave the link live. And a page that is really an application — a sign-in form, an interactive tool — may not behave normally inside a protected view, because it is being shown to you rather than visited by you. Neither is something you can fix from your side; both are for the owner.

The four things you may be asked for

Which of these appears depends entirely on how the owner set the item up. You will only ever see one or two.

What appearsWhat it is checkingWhat leaves your device
A password boxThat you were given the item deliberatelyThe password, to be checked
A location requestThat you are physically in the right placeWhether you are inside the area — not a location history
A Connection requestThat you accept an ongoing channel with the ownerNothing until you accept, and never your contact details
Face ID or fingerprintThat it is you holding this deviceNothing. Your biometrics never leave the phone; the device simply confirms it recognized you
On biometrics specifically. The platform never receives your face or fingerprint. Your phone performs the check locally and reports only a yes or no. This is the same mechanism your banking app uses.

Why saved links stop working

This is the single most common confusion with protected content, so it is worth being blunt: the expiry is a feature, not a fault.

If a protected view lasted forever, it would be exactly as copyable and forwardable as an ordinary link, and the protection would be decorative. So the pass is issued for a short window and then it is gone.

  • To open the content again, go back to the touchpoint and scan or tap it again
  • Bookmarking the page you land on will usually not work later
  • Sending that address to a friend will usually not work for them at all
  • If you need lasting access, ask the owner — they can grant it properly

Only in the browser that opened it

When a browser opens a protected touchpoint, Linxy leaves a small private marker in that browser and ties the viewing pass to it. The pass, and every video, song or picture streamed through it, works only for that browser.

What you doWhat happens
Reload the page in the same browserIt keeps working until the pass runs out
Paste the address into another computer, phone or browserThis view has ended
Open the address in a private or incognito windowThis view has ended. A private window counts as a different browser
Open the Mark or short link again, anywhereA new view, for that browser. The owner sees it as a new scan

A Mark that holds several items shows them as a list in the browser. With protection on, that page also moves from the short link to a temporary viewer address and lasts up to six hours. The player has no download option.

If your browser refuses all cookies, protected touchpoints cannot open in it. Allow cookies for the site, or use the Linxy App. In the Linxy App every protected touchpoint opens in the App itself, and none of this applies.

What this actually protects against

Protects againstDoes not protect against
A link being forwarded and working for strangersSomeone screenshotting content you can legitimately see
Content being found in browser history or logsSomeone standing next to you reading your screen
Old links continuing to work after access should have endedYou choosing to share what you were shown
Content being reached without meeting the owner's conditionsLoss of the physical item itself
A viewing pass being passed to another device or browserSomeone recording the screen or the sound while it plays

It is worth being clear about that right-hand column. Protected delivery controls reach, not what a person does once they have legitimately been shown something.

Things people commonly get wrong

"The link is broken."Almost always it is an expired view rather than a fault. Scan the item again rather than reloading the old page.
"I could see the real address, so protection must be off."Some destinations cannot be delivered as a view and open directly instead; the owner was warned of that when the link was set up. What you see is the owner’s choice for that destination, not a failure of yours.
"I will just send this link to my colleague."The address you are holding is a temporary pass issued to you. Send them to the touchpoint, or ask the owner to give them access.
"I copied the address from my address bar, so I can open it on my laptop."That address belongs to the browser that opened it. Open the touchpoint itself on the laptop: scan the Mark or open the link.
"Face ID means they have my biometrics."They do not, and cannot. The check happens on your phone and only the result is used.
"Protected means nobody can ever see it but me."It means reach is controlled. Treat what you are shown as you would any confidential document.
Still need help? Contact support