LinxyHelp Guides & support

What is a Linxy Mark, and what happens when you scan one?

In short

A Linxy Mark is an ordinary picture with an invisible pattern woven into it. The pattern holds an identity number — not a web address. When you scan it, the App reads that number, asks the Linxy platform what it should open right now, and the platform decides.

That one extra step, asking rather than following, is what makes everything else on this page possible.

The idea in one picture

Most links you have used are written down somewhere. A web address is printed in text. A visible printed code is a block of squares you can see and photograph. In both cases the destination travels with the artwork, which means two things: the design has to make room for it, and once it is printed, it is fixed.

A Linxy Mark works the other way around. The artwork is the link. There is no separate code to place, because the data lives inside the image itself as a pattern too faint for the eye to pick out but strong enough for a camera to recover.

What people see An ordinary image. Nothing added. What the camera recovers A repeating pattern across the whole image. the pattern holds 4 7 2 9 1 5 An identity number. Not an address.
The key distinction. The Mark does not carry a destination. It carries an identity — roughly like a membership number. The destination is looked up, and can therefore be different tomorrow than it is today.

What is actually inside a Mark

The pattern is spread across the entire image rather than sitting in one corner. That redundancy is deliberate: it means a Mark can survive a fingerprint, a crease, a coffee ring, or a scan that only catches two-thirds of the artwork, and still read.

It also explains the single most important rule for anyone creating Marks: the pattern is laid down at a specific physical size. Shrink the image afterwards and you are not shrinking a picture of a code, you are crushing the pattern cells into each other until nothing can be recovered. That rule has its own article, and it is the cause of most Marks that "mysteriously stop working."

If you only remember one thing as an owner: generate the Mark at the size it will actually be shown or printed. Never generate large and scale down afterwards.

What happens, second by second, when you scan

The whole exchange usually takes under two seconds, which is why it feels like the picture simply "opened." Here is what is going on inside that moment.

1 The camera watches The App samples frames continuously. Nothing leaves your phone yet. 2 The pattern is recovered on the device Your phone does the decoding itself and ends up holding just the identity number. 3 The platform is asked what this identity opens now Rules are checked here: is it active, is it protected, where are you, what time is it. 4 The answer opens A video, a page, an offer, a Connection request, or a message explaining why not.
Step 3 is where a Mark stops behaving like a printed link. Because the decision is made at the moment you scan, the answer can depend on the day, the place, or whether this is your first scan or your fifth.

In the Linxy App, whatever the platform decides opens inside the App — video and audio in the App’s own player, web pages in the App’s own web screen — never in your phone’s browser. Some Marks have a different job: a Mark set up for an event opens the event first, with its content inside it (see Scanning an event Mark), and a Mark whose owner has not set up its content yet shows Nothing here yet.

Why the same picture can open different things

This is the part that surprises people, so it is worth stating plainly: the printed item never changes, and it never needs to. A poster hung in January can open a trailer, then a ticket link in March, then a thank-you message in May. Nobody reprints anything. The owner changes one setting.

One printed Mark Printed once Never reprinted JANUARY Trailer video MARCH Ticket sales page MAY Thank-you message The same is true within a single day Someone in Berlin and someone in Miami can scan the identical poster and land in different languages, on different offers, or be told the item is not available in their region — because the decision is made per scan, not per print run.
The controls that make these decisions are covered in Redirection controls. If a Mark ever opens something you did not expect, that article is where the answer lives.

Marks are one of six doors

A Mark is the invisible option, but it is not the only way into the same destination. All six of these behave identically once they are open — they differ only in how the person gets there.

DoorHow it is usedBest suited to
Linxy MarkScan the image in the AppAnywhere a visible code would spoil the design — packaging, art, editorial, signage
Linxy IQScan a visible codePlaces where any phone camera must work, while still carrying a Mark layer underneath
NFC tagTap the phone to the tagFixed, repeated interactions — a table, a door, a display, a card
Dynamic LinkTap a normal web linkEmail, digital placements, anywhere a click is natural
SoundMarkThe App listensBroadcast audio, in-venue sound, video soundtracks

One physical object often carries several at once. A framed print might hold a Mark in the artwork, an NFC tag behind the frame, and a Dynamic Link for the online version — three doors, one destination, managed in one place.

What the owner can and cannot see

People reasonably want to know what scanning tells the other party. The honest answer is: useful patterns, not your identity.

The owner does seeThe owner does not see
That a scan happened, and whenYour name, unless you chose to tell them
Rough location — usually country or regionYour phone number or email address
Device type and browserYour contacts, photos, or other apps
Whether this was a first or repeat scanAnything you do after you leave the content

If you accept a Connection, that changes deliberately and visibly: you are opening a channel, and the App tells you so before anything is created. Even then the owner reaches you through the channel rather than through your contact details, and you can close it.

Where Marks work well, and where they struggle

Being straightforward about the limits saves everyone a support ticket.

Works well

  • Printed matter at a sensible size, held at normal reading distance
  • Matte and satin stock, and most packaging surfaces
  • Images with texture and tonal variation — photographs are ideal
  • Artwork that is partly obscured, creased, or slightly damaged

Struggles

  • Very small reproductions, or artwork scaled down after the Mark was made
  • Heavy glare — glossy varnish under a spotlight is the usual culprit
  • Large flat areas of a single solid color, which give the pattern nowhere to hide
  • Photographs of a Mark displayed on someone else's screen
  • Very steep viewing angles

Things people commonly get wrong

"I need to point at a specific spot on the image."You do not. The pattern covers the whole picture. Fill the frame with the artwork and the App will find it. Get closer rather than more precise.
"The Mark stopped working, so it must have expired."Sometimes, but far more often the artwork was resized after the Mark was generated. If it reads when you zoom your screen to around 200%, that is the cause, not expiry. See Regenerating a Linxy Mark.
"Scanning shares my details with the brand."It does not. A scan is anonymous unless you accept a Connection, and the App asks first. Declining still lets you view the content.
"I can copy the image and it will work anywhere."A copied file carries the same identity, which is exactly why owners can protect items — requiring a location, a password, or biometric confirmation before content is released. Copying the picture does not copy the permission.
Still not reading? Work through My Mark will not scan, which takes the five causes in the order worth checking.
Still need help? Contact support