In short
Owners can protect a touchpoint at four different strengths, from open to identity-bound. What you are asked for tells you which one you have met.
None of them send your face, fingerprint, or contact details anywhere. The strongest one is the most private, not the least.
On this page
The four levels of protection
These are steps on a ladder. Each one answers a different question about the person trying to open the content.
If you are asked for a password
The owner has set a shared secret on this item. Whoever gave you the touchpoint should also have given you the password — a host, a colleague, an organizer, or an accompanying note.
- Passwords are case-sensitive; trailing spaces from copy-and-paste are a frequent cause of failure
- The platform cannot tell you the password, and support cannot either — only the owner can
- If the owner changes it, previously shared passwords stop working immediately
If you are asked to accept a Connection
This item is reserved for people who have an open channel with the owner. Accepting creates that channel; nothing exists until you agree.
| Accepting means | Accepting does not mean |
|---|---|
| The owner can send content and messages into this channel | They receive your phone number or email address |
| You can reply to them through it | You appear in a contact list they can export |
| You can end it at any time, which closes it for both sides | You are subscribed to anything you cannot leave |
If you would rather not, decline. You will not get into this particular item, but nothing else changes and you can accept later.
If you are asked for Face ID or a fingerprint
This is the level people are most suspicious of and it is, in fact, the one that shares the least.
If the owner chose Only people I invite
The owner added the email address of each person allowed in. If yours is on the list, the item opens in the Linxy App, signed in to that account, after Face ID or fingerprint. There is nothing to accept. Anyone else sees a lock: “This is private. It wasn’t shared with this account.”
- Sign in to the Linxy App with the email address the owner used
- If you use more than one email, ask the owner which one they added
If the check keeps failing
- Confirm Face ID or fingerprint is enabled for the App in your phone's settings
- Wet, cold, or freshly washed hands defeat fingerprint sensors more often than people realize
- After a phone restart, most devices require the passcode once before biometrics resume
- If you replaced your phone recently, see Recovering your account after losing your device — a new device must be enrolled before it can confirm anything
When the App itself asks
Not every prompt comes from the item you scanned. The Linxy App asks for your face or fingerprint in two places of its own, and both are about who is holding the phone rather than about any one item.
| When | What happens | Why |
|---|---|---|
| Opening the App | Only when Enable Biometric is on in Settings. The whole App — the scanner included — stays locked until you answer. If the check does not go through you see Verification required: tap Try again, or close the App | An unlocked phone is not proof that its owner is holding it |
| Opening Connections or Messages, a conversation, or starting a call | A check of its own, separate from the one at launch. It lasts five minutes, and is dropped once the App has been in the background for more than thirty seconds | Conversations are the most personal thing in the App |
As everywhere else on this page, the check happens on the phone and only the result is used. On Android the camera is switched off while the prompt is on screen, so a phone that recognizes you with its camera is never blocked by the scanner. More detail is in Devices and settings and Your Connections in the App.