In short
Settings is grouped into Scanning, Connections, Notifications, Home Screen, Security, Account, Legal and Support, with Logout at the bottom. Everything except the legal documents and Contact Us appears only once you are signed in.
Two of these are doing far more than they look. Enable Biometric is more than a screen lock, although while it is on the App does ask for your face or fingerprint each time it opens. The first time it is turned on it creates a key on this handset and introduces it to your account. Switching it off afterwards pauses that arrangement rather than ending it: the key and the enrollment stay, and turning it back on resumes them without anything being re-registered. Ending a device’s access is a different act, done under Manage Devices. And Notifications is split into four separate categories on purpose, so that silencing a chatty conversation can never also silence a sign-in approval you actually need.
On this page
What is in Settings
| Group | Holds | Signed in only? |
|---|---|---|
| Scanning | Watch Later — choose to view or save scans for later | Yes |
| Connections | Accept connection requests | Yes |
| Notifications | Four separate categories | Yes |
| Home Screen | Which tiles show | Yes |
| Security | Enable Biometric, Manage Devices, Backup password and Recovery options | Yes |
| Account | How you appear, your Linxy Mark credits balance, and Delete Account | Yes |
| Legal | Privacy Policy and Terms of Service | No — always available |
| Support | Contact Us | No — always available |
Your name and the email address on the account sit in a card at the top, which is the quickest way to check which account you are signed into when something you expected to find is missing.
Backup password is not shown on accounts that are set to sign in with LinxyPass only. Logout sits at the bottom of the screen; signing out also stops Connections calls ringing this phone, and signing back in turns them on again.
Enable Biometric, and what it really does
The prompt for your face or fingerprint happens as part of turning it on. If the handset has no biometric hardware, or none set up, the App says biometric is not supported and the switch does nothing — there is nothing to bind a key to.
Turning it off asks you to confirm a pause. While paused, biometric sign-in and LinxyPass approvals from this handset are unavailable; the device stays enrolled and nothing is sent to Linxy. Turning it back on asks for your face or fingerprint and resumes with the same key — no new registration, no change to your devices list. The only time switching it on runs the full set-up again is when this handset no longer holds a live key, for example after it was revoked from another device.
Two things lift the pause on their own. Tapping Sign in on a Brand in Connections runs the sign-in ceremony regardless, and a successful one turns the switch back on for you. And opening the Security panel re-checks this device against your account: if the enrollment has been retired elsewhere — revoked from another device, replaced by a newer binding, or ended by recovery — the switch is turned off to match. It is never turned on for you that way.
While it is on, the App asks when it opens. Each time the App starts, it asks for your face or fingerprint before anything else, and the whole App — scanner included — stays locked until you answer. If the check does not go through, Verification required appears with Try again; if you cannot verify right now, close the App. On Android the camera is switched off while the prompt is up, so a phone that recognizes you with its camera is never blocked by the scanner. While Enable Biometric is paused, the App opens without asking. Connections and Messages ask on their own schedule — see Your Connections in the App.
Devices, and revoking one
Manage Devices lists every handset that can sign into your account without a password. The one in your hand is labeled This device and outlined so it cannot be confused with the others. If it is not bound yet, a card at the top offers to enable it there and then.
Each device has a Revoke button, and the confirmation tells you exactly what you are about to lose, which differs depending on which one you picked.
| Revoking | What the App warns | What to do afterwards |
|---|---|---|
| This device | You will need your password the next time you open Linxy | Make sure you know it before confirming |
| Another device | That device can no longer sign in without a password | Nothing. It takes effect at once and the list refreshes |
An account with nothing bound shows No devices bound yet. That is the normal state for someone who has always signed in with a password, not a fault.
The four notification categories
Home screen tiles
Twelve tiles can be shown or hidden. Settings lists them in the order they sit on the home screen, so the list reads top to bottom the way the screen does. Only the tiles your account can actually show are listed: all but LinxyPass need you to be signed in, and Advanced needs a subscription.
| Tile | What it opens |
|---|---|
| LinxyPass | Passwordless sign-in to sites that use Linxy |
| Connections | The people and brands you are connected with |
| Communities | Posts, photos and albums |
| Events | Discovering events, connecting and networking |
| Invitations | Life’s occasions: the invitations you have been sent |
| Create | Making a Linxy Mark, a Dynamic Link or an NFC tag |
| My Linxy | Your collection |
| Replay | Content you have scanned, to revisit |
| Secure Uploads | Files people have sent you, privately |
| Marketplace | LinxyFrame, Linxy Tags and more |
| More Tools | Create, transfer and more |
| Advanced | Dashboard and analytics (subscription) |
The Home Screen panel in Settings shows how many switches your account has: eleven when you are signed in, twelve with a subscription, and one (LinxyPass) when you are signed out.
Hiding a tile hides the shortcut and nothing else. The feature behind it carries on working, still reachable by scanning, by a link, or from wherever else it appears. This is about what you want to see first thing, not about switching parts of the App off.
Accepting connection requests
One switch, under Connections: Accept connection requests. Turned off, other people cannot send you new requests at all — they are told you are not accepting them rather than being left waiting. Connections you already have are entirely unaffected, and conversations carry on as normal.
This is the setting for the week after a conference, when the requests are still arriving and you have had enough. It is not a block, it is not visible as a rejection of any individual, and turning it back on costs nothing.
Deleting your account
Delete Account sits under the Account panel and opens your account settings on lnxy.me inside the App, signed in as you. Deletion is not a single tap. You type DELETE MY ACCOUNT exactly, and an email is sent to you with a link that works once and expires in sixty minutes. Opening that link does not delete anything either: it schedules the deletion for 48 hours later, and tells you so. During those 48 hours, signing in anywhere — the App or the website — cancels the deletion, and the email also carries a link that cancels it without signing in. That is why the App does not sign you out when you start the process: staying signed in is how you would change your mind.
This is the same route whether your account has a password or not. Accounts that only ever sign in with LinxyPass have no password to type, so the typed phrase and the emailed link stand in for it. What is removed, what is kept, and what happens to Marks you have printed are in Closing your account.
Help, contacting us, and tablets
The bottom bar has three buttons: Home, Scan and Help. Help opens this Help Center inside the App, and More Tools → Help & Resources switches to the same tab. Links in the Help Center stay inside the App; email and phone links open your phone’s own apps. To write to us, use Contact Us under Support in Settings — the contact link in the Help Center opens the same screen.
On a tablet, the whole App is drawn 15% larger; the scan target keeps its usual size.
Symptoms, causes and fixes
| Symptom | Cause | Fix |
|---|---|---|
| Most of Settings is missing | You are not signed in. Only the legal documents and Contact Us show | Sign in and the rest appears |
| Verification required each time the App opens | Enable Biometric is on; the App stays locked until you verify | Verify, or tap Try again. Pausing Enable Biometric stops the launch check, and also pauses LinxyPass approvals on this phone |
| Calls no longer ring on this phone | You signed out, or a different account is signed in on it | Sign in to your account. A phone rings for the one account signed in on it |
| Biometric is not supported | The handset has no biometric hardware, or none enrolled at the phone level | Set up Face ID or a fingerprint in the phone’s own settings first |
| Enable Biometric is off and you did not turn it off | This device’s enrollment was ended elsewhere — revoked from another device, replaced, or ended by recovery — and the switch was corrected to match | Turn it on. Because there is no live key, the App runs the full set-up again and the device is registered afresh |
| A LinxyPass sign-in says biometric is required | Verification is paused on this handset | Accept the offer to enable it there and then, or turn it on under Security |
| No notifications at all despite every category being on | Notifications are switched off for the App at the phone level | Enable them in the phone’s settings. These four categories only work within that |
| Sign-in approvals never arrive | The LinxyPass category is off | Turn it back on. It is the one worth leaving alone |
| A feature has disappeared from the home screen | Its tile is hidden | Turn the tile back on. The feature was never switched off |
| Nobody can send you a connection request | Accepting requests is switched off | Turn it on under Connections |
| A phone has been lost | It may still be able to sign in as you | Manage Devices, find it, revoke it. Do this first |
Things people commonly get wrong
Related reading: LinxyPass in the App, Setting up the Linxy App, Your Connections in the App, Recovering your account after losing your device, and When something is not working.