In short
Everything you scan is saved in the App so you can get back to it without the object. You can search it, filter it, mark favorites, delete single entries, or clear the lot.
The one thing to understand before you rely on it: this history lives on your phone, not on the platform. It does not follow you to a new device, and clearing it is not recoverable from anywhere. The one exception is favorites: favoriting a Mark also saves it to your Linxy account, where it appears on the Marks tab of My Linxy.
On this page
What it is for
The whole point of a physical touchpoint is that you do not have to keep it. You scan the label on the boiler, the card from the trade show, the tag on the garment, and the object goes back where it came from — or in the bin.
History is what makes that safe. The entry stays after the object is gone, so the manual, the contact, the care instructions and the warranty page are all one list away. Because the destination lives on the platform rather than in the entry, an owner who updates the content later means your saved entry opens the new version, not a stale copy.
Where it lives, and why that matters
Finding things again
Three ways in, and they combine well:
- Search across the entries by name or description — the fastest route when you remember roughly what it was.
- Filter by type to narrow to one kind of thing.
- Media views to bring together the videos and other media you have scanned, which are the entries people most often return to deliberately.
Entries are titled with whatever the owner gave the Mark. Well-named Marks make your history readable; badly named ones leave you with a list of near-identical rows, and there is nothing you can do about it from your side. It is a good argument, if you make Marks yourself, for naming them as if a stranger has to find them again in six months.
Favorites
Marking an entry as a favorite pins it out of the general flow. This is worth doing at the moment you scan rather than later, for the things you know you will want repeatedly — the appliance manual, the medication leaflet, the site induction, the door you have to check in at every week.
A favorite is still an ordinary entry in this list: it can be searched, opened and deleted like any other. What is different is that favoriting a Mark also saves it to your Linxy account, so it appears on the Marks tab of My Linxy and follows you to a new phone. Deleting the entry or clearing history removes it from this list only; to remove it from your account, unfavorite it on the Marks tab.
Removing entries
| Action | What goes | Recoverable |
|---|---|---|
| Delete one entry | That row, from this phone | No. Re-scan the object if you still have it |
| Clear history | Every row, from this phone | No, and it is not undoable |
| Uninstall the App | The whole local store | No |
What it is not
| It is not… | Because |
|---|---|
| A backup of the content | It stores a pointer, not the page, video or document behind it |
| An offline copy | Opening an entry needs a connection, as the original scan did |
| The owner's analytics | Different data, different side, different purpose |
| A list of your Connections | Connections are a separate thing entirely and live in their own place |
| Synced between your devices | It is deliberately local. There is no account-level copy to sync from |
Symptoms, causes and fixes
| Symptom | Cause | Fix |
|---|---|---|
| New phone, empty history | History is stored on the device it was made on | Nothing recovers the list. Marks you favorited are on the Marks tab of My Linxy; re-scan anything else you still have access to |
| An entry opens something different from before | The owner changed the destination — which is the point of a dynamic touchpoint | Working as designed. The entry always follows the current destination |
| An entry no longer opens at all | The Mark was archived, expired, or its owner withdrew it | Nothing on your side. The entry stays as a record until you delete it |
| Two rows for the same object | Two scans that resolved to the same record | Delete the one you do not want |
| You cleared history by accident | Clear removes everything at once | There is no undo and no copy on the platform. Re-scan what you can |
| Search finds nothing for something you know you scanned | Search works on the titles and descriptions owners set, which are sometimes unhelpful | Filter by type instead, or scroll the list by date |
Things people commonly get wrong
Related reading: Scanning with the Linxy App, My Linxy items, Reading your interaction data, and This item is no longer available.