In short
Tickets and passes you have been given for events live in a wallet inside the App. Each one shows the event, what kind of pass it is, when it is valid, and whether it is still good. You reach it from More Tools → My Tickets & Passes, or from LinxyPass, where it sits alongside the list of sites your device is enrolled with.
The thing to understand before the day arrives is that a pass has three possible states and only one of them is recoverable. Valid means it will admit you. Used means it already has. Revoked means the organizer withdrew it. A used pass cannot be handed to somebody else, which is exactly why passing a spare ticket to a colleague is a decision to make the night before rather than in the queue.
On this page
Where the wallet is
The quickest way in is More Tools → Events & Access → My Tickets & Passes. The same wallet is in LinxyPass: open My Sites, and a segmented control at the top gives you two lists: Tickets & Passes, which is the wallet, and Devices, which is the sites this phone can sign you into. They share a screen because they are the same idea in two forms — things this device gets you into.
Until somebody issues you a pass the wallet says No tickets yet, and explains that passes you receive for events will appear there. Nothing is missing; there is simply nothing yet.
A note at the top of the wallet reads With Fusion, just scan at the gate to enter — no need to open a ticket. Your passes are kept here for reference. To accept a ticket someone is giving you, use Accept a ticket.
Reading a pass
| On the pass | What it means |
|---|---|
| Event name | The event this pass admits you to |
| Tier | The kind of pass — general admission, or whatever categories the organizer has defined |
| Seat | Shown only where the event assigns seating |
| The window | Date and time. Events that have not fixed one show Date to be announced |
| Valid days | Shown as Valid: and the days, listed individually on a multi-day pass, so a two-day ticket names both days rather than implying a continuous run |
| Status | Valid, Used or Revoked — see below |
A pass with a date to be announced is still a real pass. Organizers issue them ahead of confirming a schedule, and the date appears in the wallet when they set it — you do not need a new pass.
The three states
Giving a pass to somebody else
Transfers work by code rather than by sending anything. You create a code on your pass, give it to the person however you like, and they enter it in their own App. Nothing moves until they do.
- Transfer appears on a pass only when it is still valid and the organizer marked that pass transferable. Not every event allows it.
- Creating a transfer produces a short code — eight characters. Case does not matter; the field puts it into capitals for you.
- While a transfer is outstanding the pass shows Transfer pending. Tap it to copy the code again or to cancel.
- Canceling puts the pass back to normal. A code that has been canceled cannot be used.
Accepting one
Accept a ticket at the top of the wallet asks for the transfer code the sender gave you. Type it in and the pass moves into your wallet. You do not need to know anything else about the event and the sender does not need to know anything about you beyond a way of passing you eight characters.
At the door
Admission is handled by the event’s own gate rather than by anything you do in the wallet. What is worth knowing as a holder is that whether you can leave and come back is set by the organizer on the kind of pass you hold, not by you. Some passes admit once. Some allow a fixed number of entries. Some are unlimited for the day.
If re-entry matters to you — stepping out for a call, going back to a hotel between sessions — ask the organizer what the policy is on your tier rather than assuming. The wallet does not show it, and finding out at the door is finding out too late.
Symptoms, causes and fixes
| Symptom | Cause | Fix |
|---|---|---|
| No tickets yet when you expect one | Nothing has been issued to this account yet, or it was issued to a different one | Check which account is signed in, and check with the organizer |
| No Transfer button on a pass | The organizer did not mark it transferable, or it is already used or revoked | Not something you can change. Ask the organizer |
| The pass says Transfer pending and you want it back | Nobody has accepted the code yet | Tap the pill and cancel the transfer |
| A transfer code will not be accepted | Already used, canceled, or mistyped | Ask the sender to check it is still pending and re-copy it |
| The pass shows Used and you have not been in | Somebody else was admitted on it, or it was scanned in error | Speak to the organizer. This cannot be reversed from the App |
| The pass shows Revoked | The organizer withdrew it | Only they can reinstate it or issue another |
| Date to be announced | The organizer has not fixed the window yet | Nothing to do. The date appears here when they set it |
| Only one day showing on a multi-day ticket | The pass genuinely covers one day | Valid days are listed individually. What you see is what you have |
Things people commonly get wrong
Related reading: LinxyPass in the App, Events in the App, Operating the gate, and When something is not working.